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Warranties
All International® vehicles receive International's unparalleled level of customer support.
Service Plans
OnCommand Service Information
Navistar® Service Information is available in an electronic format on the OnCommand Service Information DVD. The OnCommand Service Information DVD is the best value, as it includes Service Manual sections, Technical Service Information (TSI) letters, circuit diagrams, and other technical information for virtually all Navistar® truck and bus models. For more information on the OnCommand Service Information DVD, click "OnCommand Service Information DVD" in the navigation area at left. Read More
Navistar® Service Information is available in an electronic format on the OnCommand Service Information DVD. The OnCommand Service Information DVD is the best value, as it includes Service Manual sections, Technical Service Information (TSI) letters, circuit diagrams, and other technical information for virtually all Navistar® truck and bus models. For more information on the OnCommand Service Information DVD, click "OnCommand Service Information DVD" in the navigation area at left.
Navistar® Service Information is available on DVD, printed or through the full on-line subscription version.
Printed Navistar® service information can also be purchased. Contents include Operator's Manuals, individual component Service Manual sections, Electrical Circuit Diagrams, and Electrical System Troubleshooting.
Please contact your local International® dealer to inquire about printed publication availability and pricing.
Navistar’s official site for purchasing technical service information.
US Public Site Link
Canada Public Site Link
Fleet customers may purchase access to the OnCommand Service Information site, an online service information system. Click here for the login window, if you are already a registered user; otherwise, click here for more information.
Navistar's service information is written for the professional truck and bus technician. Please be advised that the information/publications assume the reader has extensive experience or formal training in the repair of trucks and buses.
Parts
Wherever you are, we are - With the largest dealer network in the industry, International® dealers service All-Makes virtually anywhere, anytime.
To view our parts offerings click here.
Body Shop
A full-service body shop helps get your truck back on the road, making money.
Services include:
- Collision Repair >
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- In the event of collision damage, each full-service body shop can straighten the frame, replace panels and fenders, and completely repaint the vehicle.
- Corporate Re-identity >
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- We can repaint vehicles to match updated fleet graphics or to conform to new graphics due to fleet integration
- Vehicle Refurbishment >
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- Vehicles can be repainted/refreshed to look like new again.
Locate a Body Shop
Fleet Diagnostic Software
International® diagnostic software may be purchased from your local International® dealer, or by calling a NEXIQ Technologies„¢ distributor.
International® diagnostic software may be purchased from your local International® dealer, or by calling a NEXIQ Technologies„¢ distributor.
For more information on purchasing software, call NEXIQ Technologies„¢ at (877) 905-6716 or visit http://www.nexiq.com - click on OEM software.
Body Builder Resource Center
The Navistar® Body Builder Resource Center provides access to truck information, Technical Service Information (TSI) letters, circuit diagrams, and other technical information to support Truck Equipment Manufacturers (Body Builders). - Click here for CAD data.
Body Builder CT-471 Information
The CT-471 — Body Builder. The complete set includes a General Information Body Builder Data booklet for information about the International Truck product line; model series Body Builder Data booklets which contain information related to the features and specifications for each of their respective models and Component Body Builder Data booklets containing information for components which have common application in two or more truck series. Read More
The CT-471 — Body Builder. The complete set includes a General Information Body Builder Data booklet for information about the International Truck product line; model series Body Builder Data booklets which contain information related to the features and specifications for each of their respective models and Component Body Builder Data booklets containing information for components which have common application in two or more truck series.
The CT-471 is available in an electronic format. The Body Builder Books provide product information to assist those who wish to modify these products for individual applications. International does not recommend or approve any firm or party nor make any judgments on the quality of the work performed by a particular firm or party. Individuals who use the services of a Body Builder must satisfy themselves as to the quality of the work. The party installing a body, a fifth wheel, any other equipment, or making any modifications to complete the vehicle for delivery and make it road-ready is responsible to see that the completed vehicle complies with all applicable certification procedures and safety standards, as may be set forth in Federal, State, and local statues, rules and regulations.
Specifications, descriptions and illustrative material in this literature are as accurate as known at time of publication but are subject to change without notice. International cannot accept responsibility for typographical errors which may have occurred. Illustrations are not always to scale and may include optional equipment and accessories but may not include all standard equipment. International and the International logotype are registered trademarks of International Truck and Engine Corporation.
Login to CT-471
International Truck & Engine Corporation has the right to retrieve/recall this document at their discretion.
Navistar's service information is written for the professional truck and bus technician. Please be advised that the information/publications assume the reader has extensive experience or formal training in the repair of trucks and buses.
OnCommand Preventive Maintenance
CT-400 Sales Data
The complete set includes a General Information book of information about the International® product line, as well as comprehensive data for selecting a chassis properly matched to its intended use; Model Series books which contain information related to the features and specifications for each of their respective models; and a Component book containing information for components which have common application in two or more series. Read More
The complete set includes a General Information book of information about the International® product line, as well as comprehensive data for selecting a chassis properly matched to its intended use; Model Series books which contain information related to the features and specifications for each of their respective models; and a Component book containing information for components which have common application in two or more series.
Specifications, descriptions and illustrative material in this literature are as accurate as known at the time of publication but are subject to change without notice. International cannot accept responsibility for typographical errors which may have occurred. Illustrations may include optional equipment and accessories and may not include all standard equipment.
Login to CT-400
Customer Overhaul Protection
The COPP program is designed to offer I-6 engine owners the opportunity to purchase any of three overhaul plans. V8 engine owners have the opportunity to purchase the COPP 5 plan. Read More
Program Description
Concept
The COPP program is designed to offer I-6 engine owners the opportunity to purchase any of three overhaul plans. V8 engine owners have the opportunity to purchase the COPP 5 plan.
The three plans are:
- -In-frame overhaul
- -Long block replacement
- -Renewed running engine replacement
The transferable Customer Overhaul Protection Program covers:
- -Navistar® new parts
- -ReNEWed® remanufactured parts
- -Up to 22 inspected items, depending on plan choice
*NOTE: Parts for any plan must be sourced through a Navistar PDC.
Three Simple Plans
COPP 2A In-frame Overhaul
a. 18 month 100,000 mi. /160,000 kms 3,600 hr
COPP 2B In-frame Overhaul with radiator replacement
b. 24 month 150,000 mi. / 240,000 kms 5,400 hr
COPP 4A Long block replacement
a. 18 month 200,000 mi, / 320,000 km 7,200 hr
COPP 4B Long block replacement with radiator replacement
b. 24 month 200,000 mi/ 320,000 km 7,200 hr
COPP 5A Renewed running engine replacement (V and I product)
a. 30 month 250,000 mi/ 400,000 km 9,000 hr
COPP 5B Renewed running engine replacement with radiator replacement (V and I product)
b. 36 month 250,000 mi. / 400,000 km 9,000 hr
The COPP program is an extension of the parts warranty for the COPP 4 and 5 plans and claims are to be filed against the COPP coverage only after the expiration of the respective manufacturer's warranties.
For the COPP 4 plan the first year on long block failures is to be filed through the parts system as 55 E claims.
For the COPP 5 plan the first two years are filed through parts system as 55 E for I6 product and 55F for V engine product claims.
Emergency Breakdown Services (EBS)
Wherever you are, whatever you need, EBS® is there for you. Read More
Wherever you are, whatever you need, EBS® is there for you.
This program is dedicated to controlling your costs even in uncontrollable situations. With EBS, every repair is managed in an effort to save you the most-there are no hidden costs. Just quality work from trained technicians at nearly 1,000 locations (plus over 16,000 selected service providers), convenient credit and consolidated billing on your Fleet Charge® statement throughout the International dealer network.
Note: You must be enrolled in the Fleet Charge program to take advantage of the benefits of EBS.
Click here for more information.
Emission-Related Service Information
Navistar's subscription-based portal for access to emission-related publications. (Also available are a number of older Navistar® service publications covering a variety of subjects.) Read More
Navistar's subscription-based portal for access to emission-related publications. (Also available are a number of older Navistar® service publications covering a variety of subjects.)
Click here for more information.
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