Oncommand Service Information

Navistar® Service Information is available on DVD, printed or through the full on-line subscription version.

Printed Navistar&re...Read More

Navistar® Service Information is available on DVD, printed or through the full on-line subscription version.

Printed Navistar® service information can also be purchased. Contents include Operator's Manuals, individual component Service Manual sections, Electrical Circuit Diagrams, and Electrical System Troubleshooting.

Please contact your local International® dealer to inquire about printed publication availability and pricing.

Navistar's official site for purchasing technical service information.

US Public Site Link

Canada Public Site Link

Fleet customers may purchase access to the OnCommand Service Information site, an online service information system. Click here for the login window, if you are already a registered user; otherwise, click here for more information.

Navistar's service information is written for the professional truck and bus technician. Please be advised that the information/publications assume the reader has extensive experience or formal training in the repair of trucks and buses.

Parts
Wherever you are, we are - With the largest dealer network in the industry, International® dealers service All-Makes virtually anywhere, anytime.

To view our parts offerings click here.

Body Shop
A full-service body shop helps get your truck back on the road, making money.
Services include:

  • Collision Repair >
    • In the event of collision damage, each full-service body shop can straighten the frame, replace panels and fenders, and completely repaint the vehicle.
  • Corporate Re-identity >
    • We can repaint vehicles to match updated fleet graphics or to conform to new graphics due to fleet integration
  • Vehicle Refurbishment >
    • Vehicles can be repainted/refreshed to look like new again.

Click here
 

Emergency Breakdown Service

Wherever you are, whatever you need, EBS® is there for you.

This program is dedicated to controlling your costs even in uncontrollable situations. With ...Read More

Wherever you are, whatever you need, EBS® is there for you.

This program is dedicated to controlling your costs even in uncontrollable situations. With EBS, every repair is managed in an effort to save you the most-there are no hidden costs. Just quality work from trained technicians at nearly 1,000 locations (plus over 16,000 selected service providers), convenient credit and consolidated billing on your Fleet Charge® statement throughout the International dealer network.

Note: You must be enrolled in the Fleet Charge program to take advantage of the benefits of EBS.

Click here for more information.

 

Oncommand Preventive Maintanence

Quality Service: OnCommand Preventive Maintenance ensures that your vehicle will get the best parts, premium oil and filters, and that it will be ser...Read More

Quality Service: OnCommand Preventive Maintenance ensures that your vehicle will get the best parts, premium oil and filters, and that it will be serviced exclusively by factory- trained and certified technicians. That means knowing the job is done right the first time, every time.

Consistency & Value: With OnCommand Preventive Maintenance you can count on outstanding service wherever you need it. And thanks to standard pricing and warranty on all parts and services, you'll get the same great savings and reliability whether you're 3 or 3,000 miles from home.

Convenience: International dealerships feature extended service hours, and because they draw from International's vast parts inventory network, the most hard to find parts are readily available.

Three Program Inspection Levels

Quick Lube (30 point inspection)

"A" Wet (71 point inspection)

"B" Wet (83 point inspection)

Click here for inspection components.

Versatility:OnCommand Preventive Maintenance can be purchased the way that's best for you: you can participate on a job-by-job basis, or you can pre-purchase and ensure low prices for an extended period of time. You don't have to make any unwanted commitments to take advantage of Performance PM®. Nor do you have to drive an International truck; all makes are eligible for the program. Additionally, OnCommand Preventive Maintenance services can be paid for with you Fleet Charge® card, and are also available through service contracts on new and used vehicles. Please contact your International dealer for more information.

Availability: Contact your nearest participating dealer for details.

Maintaining Your Truck is Good Business: It's no secret that preventative maintenance can add to any vehicle's life span. It minimizes costly downtime, keeps your vehicle running at its best, and maximizes your vehicle's resale value. When you don't have time to spare, however, it can be difficult to ensure that your vehicle is always checked and serviced on time. That's why, with customer satisfaction as its ultimate goal, International offers OnCommand Preventive Maintenance, the most comprehensive preventative program available.

U.S. Pricing

Service

Medium 1

Medium 2

Heavy 1

Heavy 2

Quick Lube

$166.00

$226.00

$261.00

$321.00

"A" Service

$254.00

$313.00

$348.00

$408.00

"B" Service

$301.00

$357.00

$404.00

$482.00

Canada Pricing

Service

Medium 1

Medium 2

Heavy 1

Heavy 2

Quick Lube

$178.00

$246.00

$283.00

$391.00

"A" Service

$266.00

$332.00

$369.00

$476.00

"B" Service

$326.00

$376.00

$422.00

$511.00

Engines in pricing level

International® MaxxForce„¢ 5
International® DT-466
International® T444E
International® VT-365
International® VT-275
Cummins® ISB
Caterpillar® C7(w/ACERT® Technology)
Hino® J05D-TA
Hino® J08E-TA
Hino® J08E-TB
Isuzu® 4HK1
International® MaxxForce„¢ 7
International® MaxxForce„¢ 9
International® MaxxForce„¢ 10
International® MaxxForce„¢ DT
Caterpillar® C9 (w/ACERT® Technology)
Cummins® ISC 2007
Cummins® ISC Pre 2007
Mercedes® MBE 900
Volvo® VED 7
International® MaxxForce„¢ 11
International® MaxxForce„¢ 13
Caterpillar® 3176 C12
Caterpillar® 3406 C-15
Caterpillar® 3406E C-15
Caterpillar® C13 (w/ACERT® Technology)
Caterpillar® C15 (w/ACERT® Technology)
Cummins® ISL
Mercedes® MBE 4000
Mercedes® Series 60
Mercedes® Series 60 (OLD)
Cummins® N14
Cummins® ISM
Cummins® ISX
Volvo® VED 11
Volvo® VED 12
Volvo® VED 13

Pricing covers most truck and engine combinations, 2007 engine oil requirements (CJ-4) ,original build level lube, fuel and water filters as stated per level of service and does not include local environmental fees, applicable taxes, crankcase ventilation filters, optional external filters, brake, clutch and belt adjustments, air filter or any mechanical repair. See your Performance PM dealer for complete details. Additional charges may apply for oil analysis, winter blend oil and synthetic oil requirements. U.S. "B" level service includes annual DOT inspection. Pricing levels subject to change without notice.

 

Body Builder Resource Center

The Navistar® Body Builder Resource Center provides access to truck information, Technical Service Information (TSI) letters, circuit diagrams, and other technical...Read More

The Navistar® Body Builder Resource Center provides access to truck information, Technical Service Information (TSI) letters, circuit diagrams, and other technical information to support Truck Equipment Manufacturers (Body Builders). - Click here for CAD data.

 

customer overhaul protection

Program Description


Concept

The COPP program is designed to offer I-6 engine owners the opportunity to ...Read More

Program Description


Concept

The COPP program is designed to offer I-6 engine owners the opportunity to purchase any of three overhaul plans. V8 engine owners have the opportunity to purchase the COPP 5 plan.

The three plans are:

  • -In-frame overhaul
  • -Long block replacement
  • -Renewed running engine replacement

The transferable Customer Overhaul Protection Program covers:

  • -Navistar® new parts
  • -ReNEWed® remanufactured parts
  • -Up to 22 inspected items, depending on plan choice

*NOTE: Parts for any plan must be sourced through a Navistar PDC.


Three Simple Plans


COPP 2A In-frame Overhaul

a. 18 month 100,000 mi. /160,000 kms 3,600 hr

COPP 2B In-frame Overhaul with radiator replacement

b. 24 month 150,000 mi. / 240,000 kms 5,400 hr

COPP 4A Long block replacement

a. 18 month 200,000 mi, / 320,000 km 7,200 hr

COPP 4B Long block replacement with radiator replacement

b. 24 month 200,000 mi/ 320,000 km 7,200 hr

COPP 5A Renewed running engine replacement (V and I product)

a. 30 month 250,000 mi/ 400,000 km 9,000 hr

COPP 5B Renewed running engine replacement with radiator replacement (V and I product)

b. 36 month 250,000 mi. / 400,000 km 9,000 hr


The COPP program is an extension of the parts warranty for the COPP 4 and 5 plans and claims are to be filed against the COPP coverage only after the expiration of the respective manufacturer's warranties.

For the COPP 4 plan the first year on long block failures is to be filed through the parts system as 55 E claims.

For the COPP 5 plan the first two years are filed through parts system as 55 E for I6 product and 55F for V engine product claims.

 

fleet diagnostic software

International® diagnostic software may be purchased from your local International® dealer, or by calling a NEXIQ Technologies„¢ distributor.

...Read More

International® diagnostic software may be purchased from your local International® dealer, or by calling a NEXIQ Technologies„¢ distributor.

For more information on purchasing software, call NEXIQ Technologies„¢ at (877) 905-6716 or visit http://www.nexiq.com - click on OEM software.

 

body builder ct 471

The CT-471 — Body Builder. The complete set includes a General Information Body Builder Data booklet for information about the International Truck product line; model ...Read More

The CT-471 — Body Builder. The complete set includes a General Information Body Builder Data booklet for information about the International Truck product line; model series Body Builder Data booklets which contain information related to the features and specifications for each of their respective models and Component Body Builder Data booklets containing information for components which have common application in two or more truck series.

The CT-471 is available in an electronic format. The Body Builder Books provide product information to assist those who wish to modify these products for individual applications. International does not recommend or approve any firm or party nor make any judgments on the quality of the work performed by a particular firm or party. Individuals who use the services of a Body Builder must satisfy themselves as to the quality of the work. The party installing a body, a fifth wheel, any other equipment, or making any modifications to complete the vehicle for delivery and make it road-ready is responsible to see that the completed vehicle complies with all applicable certification procedures and safety standards, as may be set forth in Federal, State, and local statues, rules and regulations.

Specifications, descriptions and illustrative material in this literature are as accurate as known at time of publication but are subject to change without notice. International cannot accept responsibility for typographical errors which may have occurred. Illustrations are not always to scale and may include optional equipment and accessories but may not include all standard equipment. International and the International logotype are registered trademarks of International Truck and Engine Corporation.

Login to CT-471

International Truck & Engine Corporation has the right to retrieve/recall this document at their discretion.

Navistar's service information is written for the professional truck and bus technician. Please be advised that the information/publications assume the reader has extensive experience or formal training in the repair of trucks and buses.

 

ct 400 sales data

The complete set includes a General Information book of information about the International® product line, as well as comprehensive data for selecting a chassis pr...Read More

The complete set includes a General Information book of information about the International® product line, as well as comprehensive data for selecting a chassis properly matched to its intended use; Model Series books which contain information related to the features and specifications for each of their respective models; and a Component book containing information for components which have common application in two or more series.

Specifications, descriptions and illustrative material in this literature are as accurate as known at the time of publication but are subject to change without notice. International cannot accept responsibility for typographical errors which may have occurred. Illustrations may include optional equipment and accessories and may not include all standard equipment.

Login to CT-400

 

emission related

Navistar's subscription-based portal for access to emission-related publications. (Also available are a number of older Navistar® service publications covering a varie...Read More

Navistar's subscription-based portal for access to emission-related publications. (Also available are a number of older Navistar® service publications covering a variety of subjects.)

Click here for more information.