Experience the Difference of a Diamond EdgeSM Certified International TruckTM Dealer

Our select network of high-performance service departments has pledged their allegiance to the customer experience. This means more uptime for your business and better value for your truck repairs and maintenance. When used alongside our Fleet Charge® fleet maintenance payment card, overall spending, parts needs, and downtime can be more closely monitored to regulate expenses and costs.

What are Diamond Edge℠ Certified Dealer Service Departments?

In our ongoing effort to drive uptime and unmatched service to our customers, International Truck, IC Bus and our dealer network worked together to introduce Diamond Edge Certification. When servicing a vehicle at an International Truck or IC Bus Diamond Edge Certified Dealership, customers experience faster service, immediate parts availability and a higher level of servicing expertise.



  • Faster turnaround
    Accelerated Service Lane
    Dedicated lanes ensure International customers receive vehicle evaluation by a technician and are informed of required repair, required parts and availability, and estimated repair time within two hours of vehicle's arrival
  • All makes parts inventory
    Parts Availability
    Diamond Edge certified dealerships participate in Dealer Inventory Alliance (DIA) to ensure common parts are readily available in the dealers’ inventory
  • Express diagnostics
    Accelerator Write-Up™
    First-of-its-kind mobile application that expedites customers' service visits by streamlining the write-up and diagnostic process.
  • Knowledgeable technicians
    Trained Workforce
    Technicians, Service Advisors and service management have all met or exceed training requirements, and undergo training to stay current with changing technology and service procedures.
Certification Process

To attain Diamond Edge certification dealers must pass rigorous parts and service guidelines, including the time it takes for a customer to get their truck diagnosed, repaired and back on the road.

Certification is awarded once a dealership achieves a minimum of 4 out of 5 diamonds.
Each diamond represents the dealers’ commitment to:

Continuous Improvement
Certified dealers are expected to develop long-term actions plans that result in better service and reduced dwell time for you.

Unparalled Expertise
Extensive training completed on a routine basis ensures customers receive the highest level of service from our technicians.

Technology Adoption
Our top service departments commit to adopting technology like our Accelerator Write-up App, a first-of-its-kind mobile app created to expedite service visits by streamlining the write-up and diagnostic process.

Maximum Uptime
We measure our dealerships against strict benchmarks in order to minimize vehicle downtime. When a dealer acquires this diamond, it signifies they have achieved an average overall dwell time of less than 5 days for ALL vehicles serviced at this location.

Repair Velocity To be considered an elite International service department it takes a serious commitment. That’s why we measure how many warranty repairs are completed in 1 day or less. Faster repairs done right the first time, earn our dealers a diamond and our customers more uptime.

Our goal is to maximize customers’ uptime and provide a best-in-class customer experience.


Diamond Edge Dealer Spotlight:

McCandless International Trucks — North Las Vegas, Nevada

L to R: Mike McCandless - General Manager, Garrett Saye — Asst. Service Manager, Charlie Ford — Service Manager, Chris McCandless — President
Everybody Wins

McCandless International Trucks has been in business for 50 years and is the largest, all-inclusive commercial truck dealership in Southern Nevada. Achieving Diamond Edge status has allowed them to make multiple improvements resulting in enhanced customer uptime and superior service experience. .


A dedicated technician is available in their triage lane to allow for quick diagnostics, repairs and service completion in one day or less. Their stream-lined parts delivery service allows technicians to order parts from any computer located on the service shop floor, saving time and creating efficiency. These are just a few of the examples McCandless International Trucks has put in place to make their services work better for you.


Together with International Truck, McCandless International Trucks has been able to increase their bottom line, reduce expenses, improve their facilities and invest heavily in the best technicians to service your vehicles. This has resulted in measurable customer satisfaction and solid customer loyalty.



There's Power in Numbers

With over 700 locations, International® Truck has the largest dealer network supported by factory certified technicians to service and maintain your truck no matter where the road takes you. Find a Diamond Edge certified dealer now.