|Faster turnaround||Accelerated Service Lane||Dedicated lanes ensure International customers receive vehicle evaluation by a technician and are informed of required repair, required parts and availability, and estimated repair time within two hours of vehicle's arrival|
|All makes parts inventory||Parts Availability||Diamond Edge certified dealerships participate in Dealer Inventory Alliance (DIA) to ensure common parts are readily available in the dealers’ inventory|
|Express diagnostics||Accelerator Write-Up™||First-of-its-kind mobile application that expedites customers' service visits by streamlining the write-up and diagnostic process.|
|Knowledgeable technicians||Trained Workforce||Technicians, Service Advisors and service management have all met or exceed training requirements, and undergo training to stay current with changing technology and service procedures.|
To attain Diamond Edge certification dealers must pass rigorous parts and service guidelines, including the time it takes for a customer to get their truck diagnosed, repaired and back on the road.
Certification is awarded once a dealership achieves a minimum of 4 out of 5 diamonds.
Each diamond represents the dealers’ commitment to:
Certified dealers are expected to develop long-term actions plans that result in better service and reduced dwell time for you.
Extensive training completed on a routine basis ensures customers receive the highest level of service from our technicians.
Our top service departments commit to adopting technology like our Accelerator Write-up App, a first-of-its-kind mobile app created to expedite service visits by streamlining the write-up and diagnostic process.
We measure our dealerships against strict benchmarks in order to minimize vehicle downtime. When a dealer acquires this diamond, it signifies they have achieved an average overall dwell time of less than 5 days for ALL vehicles serviced at this location.
Repair Velocity To be considered an elite International service department it takes a serious commitment. That’s why we measure how many warranty repairs are completed in 1 day or less. Faster repairs done right the first time, earn our dealers a diamond and our customers more uptime.
Our goal is to maximize customers’ uptime and provide a best-in-class customer experience.