Experience the Difference of a Diamond Edge℠ Certified International Truck™ Dealer

Our select network of high-performance service departments has pledged their allegiance to the customer experience. This means more uptime for your business and better value for your truck repairs and maintenance.


What are Diamond Edge℠ Certified Dealer Service Departments?
In our ongoing effort to drive uptime and unmatched service to our customers, International Truck, IC Bus and our dealer network worked together to introduce Diamond Edge Certification. When servicing a vehicle at an International Truck or IC Bus Diamond Edge Certified Dealership, customers experience faster service, immediate parts availability and a higher level of servicing expertise.
CUSTOMER BENEFITS
Faster turnaround Accelerated Service Lane Dedicated lanes ensure International customers receive vehicle evaluation by a technician and are informed of required repair, required parts and availability, and estimated repair time within two hours of vehicle's arrival
All makes parts inventory Parts Availability Diamond Edge certified dealerships participate in Dealer Inventory Alliance (DIA) to ensure common parts are readily available in the dealers’ inventory
Express diagnostics Accelerator Write-Up™ First-of-its-kind mobile application that expedites customers' service visits by streamlining the write-up and diagnostic process.
Knowledgeable technicians Trained Workforce Technicians, Service Advisors and service management have all met or exceed training requirements, and undergo training to stay current with changing technology and service procedures.


Certification Process

To attain Diamond Edge certification dealers must pass rigorous parts and service guidelines, including the time it takes for a customer to get their truck diagnosed, repaired and back on the road.

Certification is awarded once a dealership achieves a minimum of 4 out of 5 diamonds.
Each diamond represents the dealers’ commitment to:

Continuous Improvement

Certified dealers are expected to develop long-term actions plans that result in better service and reduced dwell time for you.

Unparalled Expertise

Extensive training completed on a routine basis ensures customers receive the highest level of service from our technicians.

Technology Adoption

Our top service departments commit to adopting technology like our Accelerator Write-up App, a first-of-its-kind mobile app created to expedite service visits by streamlining the write-up and diagnostic process.

Maximum Uptime

We measure our dealerships against strict benchmarks in order to minimize vehicle downtime. When a dealer acquires this diamond, it signifies they have achieved an average overall dwell time of less than 5 days for ALL vehicles serviced at this location.

Repair Velocity To be considered an elite International service department it takes a serious commitment. That’s why we measure how many warranty repairs are completed in 1 day or less. Faster repairs done right the first time, earn our dealers a diamond and our customers more uptime.

Our goal is to maximize customers’ uptime and provide a best-in-class customer experience.


Diamond Edge Dealer Spotlight: 
Border International of El Paso, TX & Las Cruces, NM
Management team members from the Border International El Paso location. From left to right: Clay Berryman, General Manager, Shane Pedroncelli, Service Manager, Sonny Brooks, Parts Manager.

Next Level Dedication

Border International is well-known across the Southwest as a best-in-class, full-service truck dealership with locations in Texas, New Mexico and Arizona. Border International’s continued focus on the customer experience, innovation and efficiency upgrades has resulted in 54% of repairs being completed in one day or less. Providing their customers with more uptime is a perfect example of the measurable results achieved by Diamond Edge certified dealers in International’s extensive service network.

Clay Berryman, Branch Manager at the El Paso location shared insight into the type of customer service experience you can expect from a Diamond Edge certified dealer.

“Don’t get me wrong, we were on the right track with our customer service prior to our participation in the Diamond Edge program, but we ended up working harder rather than smarter,” Berryman said. “Since being certified, we have been able to deliver customers more uptime, and they’re showing their appreciation with their loyalty.”


 

There's Power in Numbers
With over 700 locations, International® Truck has the largest dealer network supported by factory certified technicians to service and maintain your truck no matter where the road takes you. Find a Diamond Edge certified dealer now.

There's Power in Numbers
With over 700 locations, International® Truck has the largest dealer network supported by factory certified technicians to service and maintain your truck no matter where the road takes you. Find a Diamond Edge certified dealer now.
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  • Sales
  • Service and Parts
  • Service and Parts
  • Medium Duty
  • Heavy Duty

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INTERNATIONAL DEALERS IN YOUR AREA

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