April 2022 Technician of Influence Winners
Nathan Norris, New Albany, IN | Trivista Companies
Nathan came from a local county school and since day one has been an enthusiastic and eager employee and technician at Trivista Companies. He is eager to learn, diagnose, and take in information which applies to Navistar vehicles. Nathan also has a great work ethic, and combined with his willingness and eagerness to work with the team and learn, he sure is a great asset to our dealership.
He is going the extra mile in training and is well on his way to getting diamond certified in his first year. He’s also willing to work extra and or do whatever he is asked to do. On a recent repair in the service shop on an Advantage transmission, he had to pull the transmission three times and communicate with Eaton. He figured out the issue and never complained once. When the Service Manager congratulated him, Nathan said "whatever it takes to get it done right."
In the short time he’s been employed here, Nathan has proven to be responsible, trustworthy and, as mentioned before, willing to tackle any repair, task, or issue the shop needs resolved no complaints. And if he is not sure what to do, he will ask and make sure the repair/task is done right.
Despite his newness to the dealership and the fact he’s still learning, Nathan has earned the efficiency bonus the last two months. He continues to do great job and is on a trajectory to be a top tier technician. Thanks Nathan!
Trevor Slingerland, Lethbridge, Alberta, Canada | Southland International Trucks Ltd.
Trevor is worthy of the nomination because of his 15 years of service Southland, starting from 2005 when he was only 16 years old. We realized quickly realized that his skill as a tech and a craftsman would make him a great asset to us and the International brand. Trevor started off as a RAP (Registered Apprenticeship Program) student at the bottom of the totem pole, breaking tires, detailing trucks, and doing anything else that was asked of him. Our dealer principal remembers this: "At a very young age he was given a sleeper to remove from a truck to convert to a day cab. He accomplished this with very little supervision, and it highlighted his high degree of craftsmanship." We knew then Trevor was a thoroughbred and needed to be challenged.
He was moved into the tech position where he accelerated his learning, showing many competencies, and completing all his training including International, Cummins, Cat, Eaton, and more. Our management team pushed him further into a Diagnostic Advisor position where he flourished helping all our techs, taking of customer calls, and being instrumental in all new processes being developed throughout our service department.
In addition to his tenure as a testament of responsibility and trust, Trevor is one of our main go-to people whenever a concern with a customer, service, or process arises. Everyone at the dealership staff has Trevor's cell number, and he is often called upon after hours for advice.
One specific example of Trevor's commitment to "uptime" happened just after we had just moved into our new building. The City of Lethbridge needed recalibrations on two new snowplow trucks, and by the time our service staff received a call from the concerned city manager, the two trucks had already been in our Accelerated Service bay, programmed, and put back into service. Trevor has been a consistent, reliable, trusted employee for many years and continues to be dedicated to making Southland the best that it can be!