April 2023 Technician of Influence Winners

SERVICE TECHNICIAN

Gerardo is the future of our dealership, Artex Truck Center. He always goes the extra mile with his work and with our customers. He isn't afraid to tackle new tasks and has an eagerness to learn from his more experienced peers.

We had a customer that we had performed some light repairs for on a Friday afternoon. Everyone had left for the day. The driver was trying to hook back up to his truck and it stopped building air pressure. Gerardo did not hesitate to come back to work and perform repairs later in the evening to get the driver back up and moving so the driver could get home to his family for the weekend. There are many stories that we could tell where Gerardo has gone the extra mile to please a customer or find potential issues that the driver didn't know about, saving more downtime.

We hired Gerardo fresh out of technical school, and he started in the PM bay. Now Gerardo has become a leader for our new young technicians. They can see where he started and where he is now, which is the ASL lane. Gerardo has learned to build MaxxDTs and X15s.

Gerardo always comes to work with a great attitude and isn't afraid to jump into a manual if he doesn't know it. Gerardo has become our second ASL tech and has been doing an outstanding job.

Gerardo has been instrumental to our dealership and his peers. He has also helped us bring in more quality young technicians and always looks to improve the dealership and himself.

SERVICE TECHNICIAN

Canyon is a very influential technician at Rush Truck Centers because he always has a can-do attitude. He comes in on time every day and never says no to a job. He works hard to learn new things every day. He's completed his Navistar Web-based training to become Master Certified in International and IC Bus, and currently, he is studying to get his ASE certifications. I can ask him to do anything, and he will always give me 100%. If we're behind in the shop or a customer's needs dictate that we need to work extra hours or work weekends, he's right there to help as much as he can. Canyon comes from the National Guard and previously worked at automotive dealerships. He is a key employee of our Service department and has only been in the big truck industry for two years.

Canyon has become a model of success at our dealership — he always helps when he is needed. He has stayed late multiple times to get trucks back on the road for our customers. He pushed himself hard to get an A26 overhaul completed and back to the customer.

Canyon sets goals for highest sales in a month along with most jobs completed. He likes to see monthly growth and gets excited when he meets his goals as well as goals that are set for him.

Canyon came from an automotive background with no diesel experience. He is a sergeant in the U.S. National Guard; he has proven himself time and time again to be reliable and trustworthy. If I had a job I knew needed to be done and it was going to require extra effort, I would not go to anyone else with it. We are very lucky to have him on our team!