August 2022 Technician of Influence Award Winners
Andrew Langeland, Grand Rapids MI | West Michigan International
Andrew joined West Michigan International last year and committed to attending the International® Truck and IC Bus® Uptime Academy Apprentice Program. He has already brought so many strengths and such drive to his future career with us. He continues to impress us on a daily basis with his abilities and knowledge at a young age. He graduated from the Uptime Academy as one of the top tier students within the program. He has the commitment and drive for not only himself but our dealership and Navistar as a whole to become a top tier technician. He continues to take the knowledge he has gathered and helps mentor the youth within our shop. He is committed to learning and excellence. Andrew has already proven to have the abilities to be a top producer within our department and industry.
Ken Clouse, Chattanooga, TN | Lee Smith Inc.
Ken has been a diesel technician with Lee Smith Inc. for 43 years. He carries Navistar's Diamond Certification and is still one of our highest producing technicians at the age of 67. He is a walking, talking book on International trucks with experience dating back to the ‘70s. Besides being a technician, Ken is also our acting training coordinator. He takes pride in assisting young technicians who are new to the industry. His extensive knowledge and willingness to help is guiding the next generation of technicians at Lee Smith to success.
Ken helps support one of our largest customers at Lee Smith, Miller Industries. Miller distributes wreckers across the US as well as overseas. Over the past decade, wrecker bodies and truck chassis have developed into complex electrical and hydraulic systems that require extensive knowledge to get the body and chassis working in sync. Ken has been key to providing remote assistance to Miller distributers across the world. He is extremely knowledgeable in Datalink communication issues and is able to write body controller programs to resolve the issues. Ken has been very proficient, producing significant billed hours for the past 40 years. His comeback percentage for 2021 was also remarkable at less than 1%. If we extrapolate his average billed hours over 43 years at a miniscule $100 ELR, it has him generating over $6.5 million dollars in labor revenue. I am confident in saying that Ken Clouse is the definition of "Being a Top Producer." Ken is a Scout Master for Scouts of America, pack number 3117, in Rossville, GA. He spends a large amount of his free time mentoring young boys and girls to make ethical and moral choices over their lifetimes by instilling in them the values of the Scout Oath and Law.