JOSHUA KOLASINSKI - EUGENE, OR - PETERSON TRUCK, INC.
Josh is a crucial team member at Peterson Trucks, Inc. It’s not unusual for him to put in 60 hours a week or stop by on his day off to help customers. He also trains, develops, and works with other departments to facilitate a good customer experience.
Peterson recently had a large employee turnover. This would discourage most people, but not Josh. He stepped up and not only trained and mentored newly hired technicians, but he also took on extra responsibilities and harder jobs in the process. And did it all with a positive attitude.
The moment that convinced the Service Manager to nominate Josh for the Technician of Influence is when he listened to Josh coach one of the newer employees. The employee was looking up service data in a third-party software. Josh explained that because he worked for Navistar / International, he should have pride in their systems and processes. He also said that the professionalism that our customers expect comes from proficiency in navigating our OEM data bases. The pride and confidence Josh has in International is a real testament to the products and services that we offer.
GRANT HOOEY - SHARON, ONTARIO - LEWIS MOTOR SALES, INC.
Grant continues to go above and beyond in providing exceptional customer service. He takes great pride in his role as service tech lead and is instrumental when it comes to the training and development of fellow technicians and apprentices. His positive attitude and commitment to Lewis Motors and Navistar has a huge impact on the success of the Service Department. He takes his Navistar and Cummins training very seriously and encourages others to invest in their training and careers. His commitment to quality and efficiency drives the less experienced technicians to the same level of performance.
Grant doesn’t complain and understands that repairing the customer’s truck and getting it back into service (Uptime) is paramount. He has stayed late to complete repairs and visited customer locations on his own time to assist their technicians and help them out of a jam. He has even provided some preferred customers with his personal cell phone number in case they need assistance outside our regular work hours.
Grant has reached out to his peers in the field, developed a camaraderie which allows for collaboration with technicians at other dealerships. He is willing to call anyone and everyone for their support if it means getting a customer truck fixed and back on the road.