Bill Wadeson, Deposit, NY | Leonard Bus Sales, Inc.
Bill has been a top-notch employee of Leonard Bus since joining the team in 2014. Bill Has reached the level of Diamond Certified Technician and has many ASE Certifications. Bill is so well rounded he can be sent out for just about any repair needed. He can work on a wheelchair lift and move on to an EGR cooler in the same day!
Bill primarily assists our customers on the road at their facility. Many times, Bill is approached by the Head Technician of a school district to look at a unit on the fly. Bill goes out of his way to make sure the customer’s fleet needs are met before he leaves. We receive Link Connect survey returns that always praise Bill and his quality of work. Bill goes the extra mile for LBS in many ways. He shares his schedule with our Middletown Facility while we are short staffed, and he has filled in for our contract locations when needed without hesitance. His work ethic is great. He is always reliable and willing to assist.
Bill goes the extra mile by assisting new technicians and helps provide some on-the-job training. He has worked with other technicians to help them better understand Cummins and propane engine repairs.
Bill is on the front line dealing face-to-face with our customers and travels in a company issued van with a high dollar inventory. Bill has built several relationships on trust where most customers request him for their appointments. While on road calls, Bill is sometimes faced with taking initiative to decide whether the repair can be completed on site, or if it must be transported to our repair facility. Bill also prioritizes his workload by customer need duration of repair. Bill is someone who lights up a room when he enters it. He cares about his job but also cares about his co-workers.
Scott Baker, Newport, NH | Reed Truck Services, Inc / Allegiance
Scott Baker has worked in the service department of Reed Truck Services for over 20 years. He has mentored multiple employees and continues to mentor them throughout their careers in the shop and in life outside of work. He has continued to help generate a positive work environment where any question can be answered, and any mistakes made while learning are just another learning experience of the repair. He also works with techs in the shop by not giving them the exact answer but making techs think for themselves to arrive to a proper diagnosis or repair, thus allowing them to think for themselves guidance and feel the pride in their own accomplishments when the truck is properly diagnosed, repaired, and returned to the customer. He understands people do not come into the industry knowing everything or with the experience that he has, and he doesn't look down on his fellow technicians.
Scott has mentored a younger tech who started in the shop at 16 years old doing an internship through the local high school tech program. That tech has now followed in Scott’s footsteps and has been with the dealership for over 18 years and made his mark because of the mentoring Scott continues to give him. Scott’s understanding of the Navistar product is impressive; he has his hands in almost every project and provides quick answer to complex issues. He understands the urgency of getting our customers back on the road and back to work.
As the Lead Technician, Scott creates total shop productivity by helping other techs, holding them accountable for their repair times, and helping motivate them to continue to make repairs more efficiently to generate more billable hours for the shop. Scott is a true family man and that shows through in the way he carries himself in the shop. He recently became a grandfather and loves spending time with his grandson.