November 2022 Technician of Influence Award Winners
Tom Marquart, Westbury, NY | Syosset Truck Sales
SERVICE TECHNICIANTom has been a model employee from the day he was hired at Syossett Trucks and has been a great asset since then. We had a customer with a telematics unit that was not operating properly. Tom not only worked later to get the repair done on time, but he also visited their site a few days later to confirm the repair further on his own time. Tom has been given multiple jobs that were incredibly difficult and time-consuming, and he has always come in under time and fixed problems no one else has been able to diagnose. He has become such an important technician to our customers that we tend to send him to facilities to make repairs and triage trucks for our customers. He has even visited our customers to check on their equipment on his own time, making the customer his #1 priority and delivering exceptional customer service. On one specific job, he had to drive more than a dozen times to a customer location and made the repair as convenient as possible for our customer. We do not normally do road calls or repairs outside of our facility, so the fact that he does make those trips and is more than capable of completing any job given is a real demonstration of how great a mechanic he is.
Tom is a very experienced and intellectual technician with the ideal personality of a leader. Therefore, he has become the go-to man in the shop with any problems beyond the general scope of repairs. Although he helps every other technician within this location, he is still capable of completing his work on time and correctly. He can greatly assist and drive other technicians to follow the right problem-solving and diagnosis to complete jobs within a timely manner and with little to no wasted time or parts. Tom is our main tech, not only with general repair jobs but also with most of our warranty repairs. He works determined to come within the warranty-specified items. The only downside to Tom’s efficiency and knowledge is the fact that everyone comes to him with questions or help. This slows him down but in the same breath speeds up the rest of the shop; so, in the end, he is not only completing his work within the time given or close to it, but he is driving the rest of the shop to complete their work faster and with fewer mistakes, making him our top producer.
James R. Rose, Roanoke, VA | Highway Motors
LEAD TECHNICIANJames is a dedicated employee of Highway Motors and the Navistar product. He goes the extra mile to take care of our customers and to live up to the Navistar standard. James is our most trained tech, holding diamond certification on the Navistar side, as well as being completely certified in Cummins. James stays up to date on all training and he also supports the other techs, encouraging them to stay caught up in their training. James has been with Highway for 22 years, and in all that time he has always strived to promote the Navistar product and name.
James is a diamond-certified tech, lead man, and triage tech, and he handles the hard cases that come through. James also works at helping dispatch work as well as assisting other techs who may be struggling with a repair. James's focus is always on the customer, trying to ensure to give the best repair possible and as quickly as possible. James takes pride in the Navistar brand and does his best to promote customer service. James’s knowledge of triage and the accelerated lane has kept our customers moving and reduced dwell time. James is quite often able to direct workflow to other techs, starting them in the right direction of repair. James’s knowledge of the FCAP repair, live schematics, and Cummins Guidanz makes him one of Highway's most valuable producers.
James strives to be the best he can be, and he also encourages his fellow technicians to do the same, to promote quality craftsmanship, and take pride in their work. Highway Motors would be lacking without James's experience, attitude, and commitment. I can’t say enough about the pride James has for Highway Motors and Navistar. He pours his heart and soul into his work and strives to give every customer the best possible experience he can because he knows his work and craftsmanship are a direct reflection on the International brand.