INTERNATIONAL® S13 INTEGRATED POWERTRAIN CONNECTIVITY FEATURES
BUILDING A ROBUST SUPPORT SYSTEM
To help ensure every dealer has the knowledge and tools to hit the ground running, International Truck conducted a comprehensive bootcamp training series around the ins-and-outs of the S13 Integrated Powertrain. Training for dealership technicians includes 12 web-based classes, as well as hands-on training at one of six training centers across the U.S. and Canada.
A powertrain as revolutionary as the S13 Integrated Powertrain is going to require new tools—both physical and digital. A new SDS Diagnostic platform has been developed which turns current manual fault-code action plans into a more digitized process. Currently, 427 such fault code action plans have been developed and over 36 special tools have been shipped to dealers to help technicians diagnose and repair S13 Integrated Powertrain-equipped trucks. Plus, parts will also be on-hand from the get-go, helping to maximize the uptime of your fleet.
The S13 Integrated Powertrain delivers groundbreaking capabilities that transform the ownership experience, offering efficiency and technology that work in harmony to provide a seamless delivery process. International Dealerships are now armed with a new, electronic pre-delivery inspection (PDI) report, helping to ensure that your new truck is operating at peak performance before you drive it off the lot.
ONCOMMAND® CONNECTION (OCC)
The OnCommand® Connection (OCC) remote diagnostics platform is built to transform simple data into valuable insights, making vehicle health issues visible, easy to understand, and actionable. OCC features that are specifically focused on uptime and total cost of ownership include OTA programming, gateway integrations, and fleet management and diagnostics capabilities.
Through OCC, customers can also monitor the location of their fleet as well as see an instant analysis of check-engine light alerts and notifications to make sure every truck is running in tip-top shape. Customers can access this information through an online portal and a dedicated mobile app, plus any alerts can be sent via email and/or text message.
Dealers can also use telematics data to track where customer vehicles operate to help keep S13 Integrated Powertrain service parts stocked more efficiently when and where they are needed.
OVER-THE-AIR (OTA) PROGRAMMING
GATEWAY INTEGRATIONS
INTERNATIONAL® 360
With International® 360, customers have increased visibility and transparency throughout their service experience. Service technicians can send repair status updates to customers and provide complete service and communication history for each repair order. Customers can also request service appointments, approve estimates, review previous work orders, and more – all at the push of a button.
• 83% Fewer Phone Calls: With Online Service Communications, Fleet Managers have reduced phone calls during a repair event on average from 12 to 2.
• 30% Reduced Service Time: Fleets have recognized up to a 30% improvement in Service Repair Time with improved visibility of the total Service Event.