April 2023 Technician of Influence Winners
Kevin Vandermolen, Burlington, Ontario | Altruck International
Kevin sets the standard for a productive technician at Altruck International. As a former military technician for the Canadian Armed Forces, Kevin prides himself on completing work quickly and efficiently. Kevin is always willing to help out our young technicians and apprentices, teaching proper diagnostic procedures and explaining why these faults occur, so that our young workforce better understands the International product. Kevin is always there to lend a hand if needed, from performing in frames to taking out the waste, even cleaning the shop floor when needed.
Kevin shares his outstanding knowledge of the International product with others, able to explain to customers on the phone or in person the reason the fault has occurred, which helps build trust between the customer and tech and puts a friendly face to the name. As the service manager, I have seen Kevin go beyond to help our local customer base, by taking it upon himself to go out to sites after his shift is completed in order to perform service calls on some of our smaller customers. When asked about it, he replied with a smile that they needed help and that's what we are trained for, hinting at his time in the service.
Kevin volunteers, when we are short-staffed, to pick up the slack and work a little extra to get jobs done in time for our customers. He understands that a little extra effort goes a long way for our company and the customer. Countless times now I have seen customers come into our branch and ask for Kevin to service their truck — with a smile and a handshake, he gets to work.
Kevin has the highest production rate in our shop, never has any available times, and is always working. He understands the importance of prompt repairs. For someone who can work as quickly as he does, I have been very impressed with the lack of comebacks but more impressed with the number of customer returns for most void maintenance items — all because he takes the time to explain and teach the customer. that, to me, makes him a top producer right there.
We at Altruck International are lucky to have such a well-rounded, seasoned technician, and we look forward to many more years with him.