June 2023 Technician of Influence Winners
Peter David Wilson, Sharon, Ontario | Lewis Motor Sales Inc.
LEAD SERVICE TECHNICIAN
Peter began his career here at Lewis Motors in 2008, shortly after we opened this branch. As a rookie apprentice, Peter expressed a willingness to learn, as well as the drive and ambition to excel as a Truck Technician. Fast forward 15 years. Over the last 15 years, Peter has matured into a premium Navistar Technician and a leader amongst his peers. He has remained a loyal employee and an ambassador for both Lewis Motors and Navistar. Just ask any one of his fellow employees and or the numerous customers who have become accustomed to relying on his service and dedication in fixing their vehicles.
Peter has been the Lead Hand on our afternoon shift since we introduced the position. When management goes home for the day, it's Peter to the rescue. It isn't uncommon for Peter to work well past the end of his shift, which ends at 10 p.m., to ensure that a customer vehicle is ready to go back into service first thing in the morning. On many occasions, we have found him still here when we open at 7:00 a.m. He has helped customers out of jams by performing emergency roadside services on his way home. He volunteers to organize the tools and update the tool inventory list. On many winter nights, Peter will bring trucks into the shop so that when the technicians come in the next morning, they do not have to dig trucks out of the snow, and the techs appreciate it. Some would call some of these things “Going the Extra Mile” but around here we just call it "Being Peter Wilson."
Peter takes pride in getting jobs done in a respectable time frame and getting customer trucks back into service. Month over month, year over year, Peter is at the top of the leaderboard, as illustrated in our Technician Performance Reports. His commitment to productivity and customer uptime is the main reason customers drive past other dealers to bring their Navistar trucks to Lewis Motors, Sharon.
Corny Friesen, Lethbridge, Alberta | Southland International Trucks Ltd
Corny has been a pillar of Southland International Trucks Ltd for 8 years. He came to us with no experience after applying to other heavy truck dealers in the area. After the interview process, we recognized that the skills he had mastered in construction and manufacturing could be transferred to the heavy truck industry. Little did we know that this diamond in the rough would advance at such a pace that would be very hard to match! Corny is respected not only in our dealership but within the larger community!
Corny’s great attitude and disposition check all the boxes for selflessness when it comes to customer care, helping his colleagues, and whoever may come across his path in need of help. Whatever he puts his hand to, he masters it very quickly. Corny’s commitment to Navistar’s programs is phenomenal! Weekly he works to improve our Accelerated Service Bay program, looking at ways we can shorten triage time. His passing on of knowledge to all our techs, young and old, has assisted in keeping comebacks to a minimum and identifying techs who can be given more challenging repairs.
Corny also helps with Southland International Dealer initiatives such as our TECH EmPOWERment projects, one of which is EPIC (Exploring Possible Industries & Careers) in Lethbridge. Every year, Corny and the Service Manager go to the event and educate students from all over Southern Alberta about career opportunities within the HET and HET parts industry.
Corny shows great initiative. He has attained International Diamond Certification in truck and bus, Alberta Heavy Duty Tech, and Canadian Red Seal tickets, completed all Cummins certifications, and has become one of our premier diagnostic advisors and leaders.
Corny annually reviews the prestige standard of service excellence with our management team to help increase billable hours and to keep our efficiency up on each repair.
Corny’s attitude and great character to accept any challenge put before him is truly inspirational to all the staff at Southland International Trucks. We are honored to work with such a thoroughbred!
Corny is a man with great integrity and we learn from him daily!