March 2023 Technician of Influence Winners
Waldez Neto, West Sacramento, CA | Riverview International Trucks
Waldez is an exemplary employee and a leader at Riverview International Trucks. Recently, Waldez took care of a large Navistar customer. Despite working in a union shop with no flexibility in the schedules, he agreed to start 3 hours late on a Friday and drive over 3 hours to the customer’s facility to do A26 knock recalls on a list of USPS units. He worked 12 hours on Friday and then offered to stay in a hotel away from his family and worked another 12 hours on Saturday, which is his normal day off. Waldez worked with the Transportation Manager on site, Eric Zhou, and got all the documentation needed to complete recalls for the fleet.
Waldez's professionalism and willingness to be flexible and work long hours enabled the emissions and knock recall for the fleet of trucks to be marked complete and saved the customer money by not having to do another trip.
Waldez is a lead man in the shop and trains the new guys. I recently gave him an entry-level technician with no diesel experience to help him get trained. It has been a few weeks and the new hire is already helping our Eaton repair backlog by removing transmissions for my Eaton tech to diagnose and repair.
He is willing to do all the training provided by the OEM, including Allison, Eaton, and Cummins. He is putting pressure on me now to get him to EV class!
Waldez is friendly and happy. He has a positive attitude, which is very underrated in our field. He is often requested by other internal departments to do their work to help with their projects.
Matt Kamm, New Ulm, MN | North Central International, Inc
Matt has worked for North Central International, Inc. since 2009. He is Navistar Diamond Certified and is certified in Cummins Heavy Range Engines. He also holds some Maxx Power and Air Tronic training along with Eaton training. He goes above and beyond as a technician, solving complex problems and challenging himself to do better for each customer. We had a coach bus that broke down and was unable to drive with an entire load of high school students from two states away. Matt spent the time to try and diagnose a failure on a service call for a machine that he had no training for or certifications in. He went home and spent the night continuing to research the issue and contacted the company to get schematics. After getting schematics, he was able to resolve the failure and keep their trip on schedule. He even went as far as to pick up the driver at his hotel and brought him back to the repaired bus.
Matt continues to exemplify leadership to new technicians at the shop, but he is a shining star in electrical work. Any time we are training new technicians on electrical work, Matt is the favorite for advice and help from his peers. He truly teaches others in a way that they can understand and comprehend. He leads by example and takes the time to further the other technicians in their training and truly lifts the whole team.
Matt also recently helped us revamp our shop layout for efficiency. He took the lead to change and implement some significant ideas. He always considers efficiency, speed, and cost savings in all facets of his work. Matt is an information seeker when it comes to his work. He commits himself to learn, whether that is working on other OEM equipment or learning about the truck sales process. He tries to understand the full role so he can serve the customer better. He takes immense pride in his level of service to our customers, and his reputation in our area backs that up.