2024 Technician of Influence

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September Technicians of Influence Winners

Navistar is pleased to announce the four winners of the Technician of Influence Award for the month of September. The individuals listed here have demonstrated their commitment to pursuing continuous improvement and delivering the highest level of customer service.

ROOKIES

These tech professionals have less than two years of experience at the dealership, have shown commitment to Uptime by being top producers, have gone the extra mile, and have proven they are responsible and trustworthy.

Elliot Dauphinais, Drummondville, QC | Centre Du Camion BeauDOIN

International Trucks Technician

SERVICE TECHNICIAN

As a service advisor, I observe the progress of all our technicians and the satisfaction of each of our customers. Elliot is a technician who began as an apprentice at the shop. During this time, he significantly improved many of his skills and demonstrated a strong willingness to learn more. Now, he is a full-time technician at Centre du Camion Beaudoin, dedicated to his job, ensuring quality and efficiency in every truck he repairs. In other words, he performs the same tasks as most of our veteran technicians despite having fewer years of experience. One of the most complex tasks he has undertaken here is replacing all the pass-through connector seals on a Cummins ISL 9 in an HV truck, following the procedure meticulously and double-checking his work at every step. He sought quick tips from the foreman a couple of times during the repair to ensure the quality and efficiency of his work. He completed it in an impressively short amount of time, which is why we were able to deliver the truck to the customer the same night.

Elliot demonstrates strong leadership when assisting new technicians with their questions or helping other technicians when needed. He takes the initiative on new tasks he has never done before and never hesitates to seek advice from veteran technicians or the foreman. He consistently completes jobs on time without compromising on quality. Elliot has consistently shown a high level of productivity since he started as a student, always ensuring that the trucks don't break down on the road and aiming to complete repairs the same night because he understands that customers need their trucks the next morning. Elliot is the best rookie member of our team; he never gives up and always goes above and beyond in his work. He is always eager to take on new challenges and consistently rises to the occasion.

If we could have more technicians like him, we would be unbeatable in terms of efficiency and the quality of our work compared to every other dealer.

Robert Morales, Davenport, FL | Sun State International

International Trucks Technician

SERVICE TECHNICIAN

Robert has only been at Sun State International for a couple of years and has quickly become one of our lead technicians. Robert finished all his LMS and Cummins training and just finished the EV hands-on training. Robert is hungry for knowledge.

Orange County Public School District has purchased three EV buses. Robert has been working with Navistar on getting these fixed so they can be delivered. Robert will work weekends and extra hours to get these buses to the customer. Robert's attitude is top-notch, and he is not scared to tackle any job, big or small. One of the EV buses for Orange County had a charging issue. Robert took it upon himself to troubleshoot the charging issue — he swapped the OCI with the sister EV bus and that bus started charging. Robert is always at the top of the sold hours report. He understands the importance of following the FCAPs. Robert's work ethic and attitude will take him far in life. I can see Robert moving up and taking over the shop one day.

VETERANS

These tech professionals have two or more years of experience at the dealership, have shown commitment to Uptime by being top producers, have gone the extra mile, and have proven they are responsible and trustworthy.

Guy Blais, Kelowna, Rouyn Noranda, QC | Équipement Amos

International Trucks Technician

SERVICE TECHNICIAN

Guy has been with Équipement Amos for 16 years and has always been eager to do his job well with great professionalism, and is always at his bay at least half an hour in advance of his shift, preparing for his day. He rarely misses a day of work, which is a great attribute. He contributes in his way to support new technicians and become a sort of mentor to them. He has always remained faithful to our company even after getting generous offers from other dealers. He knows and appreciates International products. Always reliable and an inexhaustible source of knowledge, he is always ready to share his knowledge with others. He is certified in almost all International and IC Bus training. He follows procedures to the letter. He always finds the problem and helps new technicians. He is greatly appreciated by our customers, who often request him to repair their truck or trailer. He cares about our company. He does all kinds of work without ever complaining. He has our complete gratitude, and our dealership is a better place because of him!

Andrew Williams, Janesville, WI | Lakeside International Trucks

International Trucks Technician

SERVICE TECHNICIAN

Andrew is one of our shining stars at Lakeside International Trucks. He is known as one of our top producers, an embodiment of a positive, motivating team player, and a respected figure on the shop floor among the other technicians. Andrew's dedication to his work is truly commendable. Day in and day out, he consistently demonstrates an exceptional commitment to excellence. He gives every truck a thorough inspection after the customer’s concerns are diagnosed to ensure they are aware of any other issues that might affect uptime, keeping their trucks on the road and operating safely. Customers often request Andrew to work on their trucks because of his attention to detail and the level of care he has for the trucks he works on.

His willingness to go above and beyond his regular duties has not gone unnoticed. Andrew is willing to stay late, come in early, and even work a Saturday or two to get the customers’ equipment completed. Andrew's invaluable contribution extends beyond his work, as he generously shares his knowledge and expertise with younger technicians, helping them navigate challenges and learn and grow in their roles. From helping a young technician install a transmission when they got frustrated, to helping determine the A/C charging capacity on an APU, other technicians trust in his capability and guidance to help them learn and get the job done.

One of Andrew's standout qualities is his unwavering commitment to professional development. He has not only achieved all the necessary certifications but has also earned the prestigious ASE Certification, showcasing his commitment to mastery in his field. His relentless pursuit of excellence sets a high standard for all Lakeside employees to follow – from service office to shop floor.

Andrew is not just a top producer; he is also our future S13 Integrated Powertrain technician. This is a testament to his exceptional skills, dedication, and potential. Andrew's journey within our company is one we eagerly look forward to as he continues to make a significant impact on our team and our customers.

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