February 2024 Technician of Influence Winners

Service Technician

Griffin has been working at Altruck International Truck Centres for just over a year, fresh out of school for a diesel mechanic program in Ottawa. Especially for a person just out of school, he is excelling in his abilities and performance. His understanding of the workings of trucks is surprising considering he did not grow up around them, but his passion for putting out quality work shows in his daily workmanship. I have never asked Griffin to complete a task that he has not tackled with a smile on his face, even if we knew it was going to make him use all of his abilities and knowledge. He is always willing to learn and to tackle any job handed to him with minimal help from others, but his best quality is that he is not afraid to ask questions. 

Griffin always goes the extra mile, even if that means staying on a Friday night into Saturday morning to finish up the customer's truck so that they can have it back even though we are closed for the weekend. He always considers the customers and their needs, making sure, to the best of his abilities, they have their truck when they require it.

Griffin finished all of his training to be a rookie technician. He has shown continuous improvement and is becoming a reliable top producer in the shop with no comebacks at all. As the service manager, when giving Griffin a job to do, I have very few worries that it will not be done on time, with the greatest of professional care and commitment to doing the job right the first time and have no comebacks. He has been a great asset to our dealership, and he is just a truly special human being for how much he cares about his job and the people he works with. Altruck is a better place to work with Griffin working here.

Service Technician

Dylan is hands down our best technician at Rush Truck Centers Richmond. He has consistently placed at the Rush Tech Rodeo and most recently has qualified to participate in the Navistar Top Team Competition. He is Diamond certified, Navistar EV certified, S13 & T14 certified, has the new xEV ASE, and overall has shown a commitment to continued education and advancement in our industry. Dylan has a passion for the Navistar product and takes every opportunity he is given to learn, advance, and better himself to make sure he is the best technician that he can be to keep our customers up and running.  

Back in 2016, our Ashland, VA location was struggling, did not have a lot of experienced technicians on the new product, and was having issues getting customers back on the road promptly. We looked internally to see how we could best serve our customers and the regional service manager at the time approached Dylan, who was at our Hickory, NC location. Dylan was brought to our Ashland, VA location to assist with getting some key customers back on the road and did such an outstanding job getting units back onto the road and assisting less experienced technicians that he was asked to stay. He relocated to Virginia. Dylan has earned our trust over the years with his commitment to learning and getting the customer's unit correctly repaired the first time. Because of this, he is always our first choice for training on new products and has always worked around his schedule when new training becomes available. He was our first tech trained on the A26, S13, and EV. 

He is just an overall great employee, always shows up to work, has a great attitude and work ethic, does what we ask of him, and always does what he can to get the customer back on the road.