February 2022 Technician of Influence Award Winners
Morgan Woodtke, Hartford Connecticut | Allegiance Trucks
Morgan Woodtke is very intelligent and has focused on becoming one of the best Triage/Diagnostics techs at Allegiance Trucks. She has demonstrated excitement and initiative to grow as an individual and as a group, is always on top of training, is always wanting to learn more, and is open to new ideas.
Morgan graduated from Lincoln Tech institute in Connecticut as one of the top students in her class and to this day she goes back to the school to represent Navistar and Allegiance Truck Group. She helps teach the students and encourages them to come work for Navistar. Her work ethic is top notch and very rare to find in a technician.
Morgan is 100% trustworthy. Her depth of knowledge and dedication to taking care of the customer first is very impressive. If there is a coworker that needs help, she is the first one to jump in and assess the situation for uptime for the customer.
Morgan takes Navistar trucks that are powered by the International® A26 engine and makes them a top priority. She looks at and cares about the dealership metrics and repair velocity. Uptime is the main focus, not just for the customer, but for the entire Allegiance Truck Group as a whole. Her productivity is currently at 96% with no comebacks at all. Morgan's achievements strive for Navistar is amazing.
Adam Huth, Muncie, Indiana | Selking International
Adam Huth, nominated by his Service Manager and the Navistar District Service Manager, has been with Selking International for 4 years. Adam is the employee that will continually go above and beyond to provide excellent customer service. He values our customers and takes incredible pride in his work. Adam understands our customers’ needs for uptime and has been an advocate for pushing limits to achieve 48-hour turnaround on A26 engine swings. Even with this, Adam continues helping in any capacity needed for the Service Department. Along with the leadership Adam has demonstrated, he also holds himself accountable by leading the shop with 95+ efficiency and clocking 60-hour (and more) work weeks any time the need arises.
In early February, the Midwest was hit with a substantial snowstorm. Every plow truck was needed, and the dealer received a call that a county plow truck had derated. Adam had already worked a 10-hour day and was off the clock to go home for the day. With a call to Adam, he came back into work, drove to the customer’s location, and installed the A26 emergency calibration for QLS failure. This is only one example of Adam putting our customers first and demonstrates his personal dedication and leadership ability to reduce downtime for our customers.